Frequently Asked Questions
Everything you need to know about your Bydee experience, from shipping to sizing.
How do I determine the best size for me?
We provide a comprehensive size guide on each product page. Since our pieces are designed for a tailored fit, we recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return policy for international orders?
We accept returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene liners attached. Please note that return shipping costs are the responsibility of the customer.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic express shipping usually takes 1-3 business days, while international shipping can take between 5-10 business days depending on your location and local customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.
Are your products sustainably made?
Bydee is committed to conscious manufacturing. Many of our collections utilize recycled fabrics and eco-friendly packaging. We work closely with our production partners to ensure ethical labor practices and high-quality craftsmanship.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to guarantee changes or cancellations. Please contact our customer service team as soon as possible, and we will do our best to assist you.